Frequently Asked Questions
1. What is the estimated delivery time for my order?
We aim to deliver your order within 3-7 business days, depending on your location and the item’s availability. You’ll receive an email with tracking details as soon as your order is shipped.
2. Do you offer exchanges?
Yes, we offer exchanges on eligible items. If you need a different size or style, please contact our support team within 7 days of receiving your order, and we’ll assist you with the exchange process.
3. How can I track my order?
After your order is dispatched, you’ll receive a tracking link via email. Simply follow the link to monitor your shipment’s status.
4. What payment methods do you accept?
We accept major credit cards, debit cards, and digital payment options. All transactions are securely processed for your convenience and safety.
5. How can I contact customer support?
You can reach us through our Contact Us page or email us directly at tjstraders123@gmail.com We’re here to help!
Return & Exchange Policy
We want you to love what you ordered, but if something isn’t quite right, here’s how our return process works:
- Return Eligibility: Items must be in their original condition, unused, with tags attached, and returned within 7 days of delivery.
- Non-returnable items: Some items, such as intimate apparel and custom orders, are not eligible for returns. Please check product details for return eligibility.
- Initiating a Return: Contact our support team within 7 days of receiving your order to initiate the return. We’ll provide instructions for sending the item back.
- Refunds: Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. Shipping fees are non-refundable.
- Exchanges: Exchanges are available for size or style changes on eligible items. Simply contact us within 7 days of receiving the item to request an exchange.